KM
Kopano M
1 reviews | Active since Jul 2018
18 Jun 2020, 10:21
Unprofessional Customer Service
As a member I simply inquired if they assist with vehicle sales agreements and the reply was yes. I was given instructions on what information and documents to send to *** which I did on the same day 29/05/2020 yet we are heading to the end of the third week and I still don’t have my sale agreement. Please advise on legal firms who take all their client inquiries as a priority. They claim by sms that my complaint has been attended to yet I don’t see anything in my inbox. I am expecting a sale agreement not an sms telling me to contact them, I expect them to call not the other way round as their sms suggests.mxm
Helpful (0)
Replies (2)0
Replies (2)
LegalWise's replyOfficial
22 Jun 2020, 10:33 Hi Kopano M
We refer to your complaint. We apologise for the experience you had with our service.
We are investigating and will get back to you.
Connie Serekoeng
Consultant: Customer Care
We refer to your complaint. We apologise for the experience you had with our service.
We are investigating and will get back to you.
Connie Serekoeng
Consultant: Customer Care
LegalWise's reply22 Jun 2020, 10:33
Official
Hi Kopano M
We refer to your complaint. We apologise for the experience you had with our service.
We are investigating and will get back to you.
Connie Serekoeng
Consultant: Customer Care
We refer to your complaint. We apologise for the experience you had with our service.
We are investigating and will get back to you.
Connie Serekoeng
Consultant: Customer Care
LegalWise's replyOfficial
20 Jul 2020, 16:58Hi Kopano M
We thank you for bringing your complaint to our attention.
We confirm that we investigated your complaint and requested our Empangeni Paralegal Services Branch Manager , Sinethemba Mseleku to contact you. We are advised that you have been contacted by our Ms Roshni Reddy and you discussed your matter. We are further advised that you were requested to email documents to be assisted with the drafting of a sale agreement.
We are sorry for the experience and trust that you will reach out should you come across problems.
Connie Serekoeng
Consultant: Customer Care
We thank you for bringing your complaint to our attention.
We confirm that we investigated your complaint and requested our Empangeni Paralegal Services Branch Manager , Sinethemba Mseleku to contact you. We are advised that you have been contacted by our Ms Roshni Reddy and you discussed your matter. We are further advised that you were requested to email documents to be assisted with the drafting of a sale agreement.
We are sorry for the experience and trust that you will reach out should you come across problems.
Connie Serekoeng
Consultant: Customer Care
LegalWise's reply20 Jul 2020, 16:58
Official
Hi Kopano M
We thank you for bringing your complaint to our attention.
We confirm that we investigated your complaint and requested our Empangeni Paralegal Services Branch Manager , Sinethemba Mseleku to contact you. We are advised that you have been contacted by our Ms Roshni Reddy and you discussed your matter. We are further advised that you were requested to email documents to be assisted with the drafting of a sale agreement.
We are sorry for the experience and trust that you will reach out should you come across problems.
Connie Serekoeng
Consultant: Customer Care
We thank you for bringing your complaint to our attention.
We confirm that we investigated your complaint and requested our Empangeni Paralegal Services Branch Manager , Sinethemba Mseleku to contact you. We are advised that you have been contacted by our Ms Roshni Reddy and you discussed your matter. We are further advised that you were requested to email documents to be assisted with the drafting of a sale agreement.
We are sorry for the experience and trust that you will reach out should you come across problems.
Connie Serekoeng
Consultant: Customer Care