Unprofessional Behavior from Call Centre

I have contacted this number: +***5 twice today first call i made it at 11:47 and the lady behind the phone was talking to another person , she was talking about her son/daughter. So i called using my airtime and instead of someone to talk to me , she is on another call talking about their life??? Is this how you treat your clients? Then i say Hello they drop the phone. Then i call again for the second time... 11:48 and it got answered, i was then transferred to an operator, i have given all the information required but somehow the call ended without getting help. And they don't call back to find out what i want ? This is really unprofessional.