1 reviews | Active since Apr 2019
UNPAID REFUND
I had a policy that was opened against my will or authority.I reported the matter to the legalwise customer care on the 16th of July and the response was I must fill in the forms and submit all necessary documents including the proof of account for my refund but 'til today,they keep on sending me smses and emails confirming that my policy has been closed but they are not saying anything regarding my refund.When I call to enquire,they tell me that the assesser of my case is not available,they will leave a message so she can call me back.Mind you,I do not need anyone calling me,I just want my refund because the policy was *****ulent.It has been 23 working days with no refund.Why did they need the proof of account if they are not going to refund me.
Thank you for bringing your concerns to our attention.
We confirm that our Customer Care Team has contacted you to address your concern but you were unreachable. Please note that your refund is being processed by out Member Administration Department.
We remain committed in assisting you and we once again apologize for the remiss in service.
Nonhlanhla Kheswa
Customer Care Department
Thank you for bringing your concerns to our attention.
We confirm that our Customer Care Team has contacted you to address your concern but you were unreachable. Please note that your refund is being processed by out Member Administration Department.
We remain committed in assisting you and we once again apologize for the remiss in service.
Nonhlanhla Kheswa
Customer Care Department