Unhelpful

Had the most awful customer service from someone on fb messenger where I usually contact and ask for a call back in regards to work related advise this relevant person kept me waiting a day and half for responds, and then tel me about updating my membership number and the only people who can assist me with my question is a branch close to me, I always just ask for a call back and I get called and get the help needed you need to find out who was the responsible person and deal you are going to lose clients with help like this.