Unhappy with choosing Legalwise for assistance.

Let me preface this review by saying, I do not enjoy complaining. I often give praise where it is due, but my experience thus far with Legalwise has left much to be desired. I contacted Legalwise a month ago requiring assistance, they referred me to the master of the high court -this was settled as I needed advice. Since I have spoken to numerous representatives with the hopes of having my living situation legal matter addressed. I spoke to a gent named Trevor in the call centre in the start of August, very friendly and knowlwedgable (I had confidence in him helping me the best) He advised that after the call, more communication will follow and I will be able to take the steps further. I never got any further communication after that and had to make numerous more calls at the expense of my own airtime to follow up etc. I Then emailed again and sent all the relevant paperwork I had against my situation and was advised my matter is handled by Audrey. I requested she call me back so we may discuss once again and try gain traction. She mailed back asking for me to send documents but as to what more I must send I do not know.

When I call no one is available who handles my case to take my call and I leave messages with no call back. It is an urgent matter as we are dealing with a deceased estate dispute and I have rental agents popping in to my place without me knowing what to do. I need a senior member from Legalwise to contact me ASAP so I can get assistance. Someone with empathy to the matter who is not going to send me from pillar to post. Communicating with Legalwise is like pulling teeth. The communication is very tedious.