sS
sinxom S
1 reviews | Active since Aug 2017
16 May 2025, 13:24
Unhappy
I'm extremely dissatisfied with Legalwise's service. Despite paying over R300 monthly for a Platinum package via stop order deductions from my payslip since January 2023, they've refused to assist me with a legitimate claim due to a R25 alleged arrears. The claim, related to a UCT bus collision incident reported in February 2025, has been denied assistance solely because of this minor amount. Given the direct deductions, I'm shocked by the arrears claim. It's unreasonable to deny assistance for such a small amount when I'm faithfully paying substantial premiums.
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LegalWise's replyOfficial
23 May 2025, 08:27Hi Mlanjana S,
We confirm that we have investigated your complaint and it was escalated to the Member Administration Department. We further confirm that you have spoke to the Member Administration Department has explained the arrears to the main member and the payment was made.
We confirm that we have investigated your complaint and it was escalated to the Member Administration Department. We further confirm that you have spoke to the Member Administration Department has explained the arrears to the main member and the payment was made.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department
LegalWise's reply23 May 2025, 08:27
Official
Hi Mlanjana S,
We confirm that we have investigated your complaint and it was escalated to the Member Administration Department. We further confirm that you have spoke to the Member Administration Department has explained the arrears to the main member and the payment was made.
We confirm that we have investigated your complaint and it was escalated to the Member Administration Department. We further confirm that you have spoke to the Member Administration Department has explained the arrears to the main member and the payment was made.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department