CM
CONSTANCE M
1 reviews | Active since Apr 2015
20 Apr 2022, 10:19
Unhappy Client
As a platinum member Legal wise agreed to assist with a CCMA case. They gave me an attorney. The matter was referred to Labour court and now they are not willing to assist me further to finalize the case. My attorney and I have been writing emails to them for the past 3months to assist further regarding paying the attorney to proceed with the matter but they are ********. They don't even respond to both our emails. They leave you hanging with an unfinalized case yet they keep deducting money from us. This is highly unprofessional on their part. Imagine we have been members for more than 10years. Highly disappointed with the service they give. They don't even bother even to do a follow-up on the case.
Helpful (0)
Replies (2)0
Replies (2)
LegalWise's replyOfficial
20 Apr 2022, 13:27 Hi Constance M,
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
LegalWise's reply20 Apr 2022, 13:27
Official
Hi Constance M,
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
LegalWise's replyOfficial
29 Apr 2022, 15:48Hi Constance M,
We refer to your above mentioned concern and we note that your complaint was escalated to the claims department.
We further note that our Senior Claims Assessor has made contact with you to discuss your matter.
Should you have any queries going forward, kindly send them to ***.
We apologise for the remiss in service and trust that all is in order.
Thabo Singela
Consultant : Customer Care.
We refer to your above mentioned concern and we note that your complaint was escalated to the claims department.
We further note that our Senior Claims Assessor has made contact with you to discuss your matter.
Should you have any queries going forward, kindly send them to ***.
We apologise for the remiss in service and trust that all is in order.
Thabo Singela
Consultant : Customer Care.
LegalWise's reply29 Apr 2022, 15:48
Official
Hi Constance M,
We refer to your above mentioned concern and we note that your complaint was escalated to the claims department.
We further note that our Senior Claims Assessor has made contact with you to discuss your matter.
Should you have any queries going forward, kindly send them to ***.
We apologise for the remiss in service and trust that all is in order.
Thabo Singela
Consultant : Customer Care.
We refer to your above mentioned concern and we note that your complaint was escalated to the claims department.
We further note that our Senior Claims Assessor has made contact with you to discuss your matter.
Should you have any queries going forward, kindly send them to ***.
We apologise for the remiss in service and trust that all is in order.
Thabo Singela
Consultant : Customer Care.