Unacceptable service from Legalwise

Unacceptable service from Legalwise. I approached Legalwise on 27/03/2019 to assist with drafting a letter of demand, I approved the letter on 01/04/2019, In May 2019 I called Legalwise as the other party have not comp**** with the letter of demand within 14 days, When I enquired about the Proof that the document was send to the other party in order form me to proceed to the small claims court I was told that the 1st letter (01/04/2019) didn’t went out (Probably never send to the other party) and they will send it to him. I have since tried multiple times contacting the advisor and left messages to call me back, till date I have not received any feedback from Legalwise for just a simple letter of demand. I spoke to the advisor this morning, she told me she will go and check her emails if she received any response, isn’t she supposed to inform me immediately when she received response in the 1st place, Why checking?

I’m paying my monthly service fee, with the hopes of receiving good service but this is not the case. I need feedback on this matter urgently or I will cancel my membership.