Two Years and case still pending

I am a Legalwise Platinum client that has had the worst experience and service from Legalwise staff and panel Attorneys. I have had an ongoing labour dispute for the past two years with no results. The panel Attorney that was given to me by Legalwise has drained all the funds available for the case with his billing. The moment I started questioning the Attorneys invoices and billing to Legalwise that has drained all the funds , the Attorney conveniently decided that he no longer wants to handle my case. In the two years the Attorney had the case nothing has been resolved or submitted to court. I still do not have a date to appear in court and when he was questioned about this, he always had the answer of "somebody will be submitting at the court today." LIke I said in two years nothing.... I approached Legalwise head office and my case has now been allocated to a new Attorney. And yet again, this new Attorney has had my case on her desk for a month and I have no feedback or communication from her regarding this case. As fate will have it I have another Labour dispute with my current employer and yet again approached Legalwise for help. The matter was referred to the same attorney that is now handling my previous case.... and yet again no joy. With the buck being passed between the claims department and the attorney. Both claiming incompetence on either side. This case was submitted on the 15th of November 2017 and to date have had no joy. If this matter could of have been dealt with quick and efficiently my family might have been able to actually have a Christmas as well. Now the courts and the hole of SA is shutting down within a week and I do not even have a date for CCMA or know if my case has been submitted to the CCMA. According to Legalwise my "assessment for cover" was approved this morning.... but yet again it took them 3 weeks!!! Why no feedback, why do we as paying clients have to fight and phone over and over again to get any form of feedback from Legalwise and their Attorneys? Why do we pay a Platinum membership fee to be referred to C-Grade Attorneys whom cant even return a phone call? I am truly disgusted and let down by the level of service and lack of urgency seen by the parties involved. It is scary to see how a legal insurance firm and attorneys have no regard for client service or even the procedures in place to ensure that the attorneys they referred their client to are actually being looked after and that the cases are getting the attention that these "Attorneys" are being paid for at a premium rate. I hope somebody in Legalwise reads this and understands how their incompetence and lack of urgency is messing with families and their ability to survive.