Two complaints in one week..legalwise doesn’t pay the cover to attorneys in time

This is the second issue I’m having with legalwise in one week..last week I be do their consultants was supposed to call me back in 48 hours which never happened, on the third day when I called in to speak to tumelo pheelwane she said she will call back in ten minutes and is just going to open my file first ..she never called I complained and legalwise seemed quick to attend to my complaint ..the supervisor siphe called and apologized and said he would monitor her calls ..everything seemed to be going smoothly and I spoke to an attorney who would represent me in court, in two days time. Today I receive an sms from the attorney Thomas from fortunate Mashala Graham Attorneys, stating that legalwise hasn’t covered the claim and they will not represent me without legalwise covering it first ..my matter goes to court on Monday. I pay legalwise for their platinum plan ..thinking it would give me the best service since they don’t have any plan higher then that and I would not recommend them to anyone, ever. Two complaints in a single week and it seems i will have zero representation on Monday ..at this rate I deserve all my premiums back and I should cancel their service as I have never ever benefited from it