TV License - No feedback on my query

I contacted the Legalwise Cape Town Branch on the 18/03/2015 to assist me with a legal matter. I left a message for a legal consultant to call me back. A lady by the name of Alida Hendrickse returned my call. She requested information to be emailed to her. <br> <br> On the 18/03/2015, I emailed the information to her. I followed up on the 26/03/2015 and 10/04/2015 and received no response from her or the Legalwise branch. I then emailed the general email address which I found on their website. I received an email from Adele Alberts (Branch manager) on 01/04/2015 confirming receipt of my email and confirming that my initial email to Alida Hendrickse was sent to the correct email address. <br> <br> Today is the 10/04/2015 and I have still not received any feedback from Alida Hendrickse or the Legalwise Cape Town Branch. This is unacceptable. I have this policy for quite some time and it is the first time I'm using this service. The service is appalling. <br> <br> I would like the Branch Manager to call me urgently.<br>