TRAUMATIC EXPERIENCE BEING A LW MEMBER

WITHOUT PREJUDICE

My opinion...

I am a pensioner, and for me it has been one of my most traumatic experiences ever, to be a LW Member.

I have been a LW Member for more than 23 years, and I've never been through so much trauma as what I'm currently going through, and what I have been going through for the last three years... thanks to LW.

I have never claimed from LW until May 2018. This is when I was encouraged by LW to take my matter to Court... regarding my neighbor's poorly constructed crumbling retaining wall, etc - and LW promised to cover ALL my fees - as well as to provide me with one of their LW Network Attorneys (qualified and suitably experienced in the area of expertise that my case required), etc.

It is as you guessed... LW reneged on so many of their promises, and they also abandoned my case one step away from it being due to go to High Court, etc.

Thanks to LW, I was forced to find alternative legal practitioners in an effort to salvage my case, and to finalize it. I would never have taken my matter to Court if LW didn't insist on me taking my case further legally. In the meantime I took my grievances to LPC, Ombudsman, etc.

I received a letter from the Ombudsman a few months later stating that "LW undertook to cover my costs up to finalization of my matter". Once again - a few months later LW reneged on their promises, stating that they would ONLY cover my costs ACCORDING TO THEIR LW TARIFFS. It was LW's fault that I landed up in this horrific situation YET they (LW) refuse to take responsibility for their wrongs. I am a pensioner - I cannot afford to pay for LegalWise's wrongdoings, etc. As it is I have suffered huge financial losses thanks to LW. I have so much evidence of LW's wrongdoings, mistakes, etc - evidence like all my recorded phone calls of our discussions, copies of ALL correspondence, emails, smses. etc. I have been advised that it is through LW and their Network Attorney that I landed up in this horrific situation - after they abandoned my case, and worse.

Once again, I resubmitted my dispute to the Ombudsman (for LW to cover ALL my costs up to finalization of my case). That was more than five months ago, and I'm still waiting to hear the ombudsman's ruling. In the meantime, I was asked by media investigative journalists if they could follow my story. This will mean that "no stone will be left unturned". I believe the public have a right to know how LW treats their members.

There is so much more to tell regarding my experience with LW but there is just not enough space.

I was also advised to start a petition for all unhappy LW members to sign, and to voice their grievances...