IM
Ian M
1 reviews | Active since Jun 2020
18 Aug 2025, 16:38
Totally *********** Staff at LegalWise
I have been ashamed to be a Platinum member of LegalWise. I am still awaiting letters to be sent, that I requested assistance on, three months ago. I have escalated my recurring concerns for weeks without any proper feedback. The attorney will phone me at 16h20, 10 minutes before their offices close and tell me the office closes at 16h30. I am repeatedly told they will assist me the next business day, which seldom happens. I seldomly receive any communication from them. What a disaster!
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LegalWise's replyOfficial
19 Aug 2025, 08:02Hi Ian M,
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Kamohelo Tsehlo
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Kamohelo Tsehlo
Consultant: Customer Care
LegalWise's reply19 Aug 2025, 08:02
Official
Hi Ian M,
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Kamohelo Tsehlo
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Kamohelo Tsehlo
Consultant: Customer Care