THREATEN TO CLOSE CASE BECUASE DONT WANT TO DEAL WITH BRANCH

I have receive a telephone call from Port Elizabeth Branch. I wont allow the manager to threaten me to close the case if I don't want to discuss the matter with her. I know she is *********** because nothing was done with my previous complains. I did request that I cant deal with the Port Elizabeth branch and need someone form head office to discuss this matter. Its unfair to discuss this with a branch that has already make their decision and I feel its wrong. Legalwise customers is paying your salary and treat us like customers. You don't do us a favour to do work for us. I still want to know how can a branch make a decisions behalf on the accounts department without an submission. Please tell inform the manager of Port Elizabeth she must talk to me with an attitude or threaten me because I wont be bul**** by her. I need this issue to be address from head office.

I PLEA NOW TO HEAD OFFICE NOT TO ESCALATE THIS TO THE PORT ELIZABETH BRAN CH. IF NOT HANDLED BY THE HEAD OFFICE PLEASE ADVISE TO WHAT DEPARTMENT I MUST WRITE OR MUST I ESCALATE THIS TO THE OMBUDSMAN. LEGALWISE JUST REMEMBER YOU GETTING PAID BY YOUR CUSTOMERS SO TREAT YOUR CUSTOMERS WITH RESPECT AND DIGNITY. WHAT ELSE YOU JUST SAY TO YOUR CUSTOMERS TO THREATEN THEM AND EXPECT TO GET AWAY