They lack empathy and not proactive

I am so disappointed with I service from Maponya legalwise,my issue was handed over Nomsa Phamphamto the new legal counsellor Omphile Nyembe without communication \brieging on the history of my case.What irritates me most I went out of my way to alertOmphile about my car and the docs I had already given to Nomsa in July.To my surprise I am now told to fill in the same document that I did in July for the same case in question to wait for no response for months again.I think this is the 4th time if not 5th reporting this branch for a bad service.There seems to be a communication breakdown amongst legal counsellor which tends to affect me me.I dont trust what is the point of talking your lawyer and wait for almost five months with no feedback.I am angry for inconvenienced like that but yet every month they debit my account as a platinum member and get a **** service sies