BD
Bongani D

1 reviews | Active since Sept 2013

06 Dec 2016, 16:09

The Worst Service i have received

<p>The legal Wise advert always give a falls impression that once you have the Legal Wise, you have instant access to legal advise and protection. I have had a horrible experience from legal wise, I have been a member for over 10 years, I have never really claimed from them till recently. </p> <p> </p> <p>I used to work for a compay SM Xulu Inc, I left them because of non payment of salaries and related. I then approached Legal Wise, as a Gold Plus member, requested them to assist with the recovery of my salary and travelling reimbur*****t owed by the said company. This request was sent to Legal Wise in and around August through their Website. Three or four weeks later nothing happened until I called them.</p> <p>I spoke to a person called Olebogeng who was dealing with my matter, he promised to send a letter of demand, three weeks later nothing had been sent. Whenever one calls, he is busy with consultaion and you leave messages and nothing happens. Eventually a letter was sent to the company, they did not respond. Olebogeng, after several calls, then sent me forms to sign so that the case can be allocated to a lawyer, I signed immediately and email it back to him. it was quite until i call then he told me he has submitted to his supervisor and he will give me feedback. Today, it is 6 December 2016, i am waiting for this matter to reach its fianality.</p> <p> </p> <p>I also have another matter involving debt collection exorbitant fees. I was dealing with a guy called Lawrence, he has suddently disappeared. He does not return calls or emails. </p> <p> </p> <p>The bad service and treatment leave a bad taste in my mouth. i am even conteplating joining Clientelle or Scorpion insurance, maybe I will be treated like a paying customer!!!</p> <p> </p> <p>This is not the same service and expectation which the advert raises to me as a customer</p>

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Replies (1)
LegalWise
LegalWise's reply08 Dec 2016, 15:36
Official

We acknowledge receipt of your complaint with reference number 16872 and 16873.

We confirm that we have escalated your complaint to Pretoria Branch and Legal Call Centre Managers, who will contact you before end of business today.

Regards

JN