The lack of customer service is astonishing

I needed legal assistance in October of last year and its almost 5 months later and Legalwise has not gotten any closer to helping me with my situation than the day I asked for their assistance. The snails pace at which they provide feedback and the lack of interest they show is a great cause for concern. I was assigned to a lawyer whom I never met, she did what she wanted, went to court herself with not much knowledge of what had transpired in my situation, never used concrete evidence I provided, or any evidence and needless to say the case was lost. This was in December, I asked to be reassigned another lawyer, weeks and months are passing and Legalwise is not providing any feedback or advising what is going to happen in my case. I am so disgusted and upset at their lack of knowledge and providing me with feedback, that if my situation is not turned around, no on else will be to blame but Legalwise. The current actions or lack of will be the reason I stand to loose everything I once had. Don't be dishonest legalwise, you make sure you take my premiums without fail, but you wont provide me the service I pay for. I have already made enquiries at the Law Society of South Africa