SM
Surance M

1 reviews | Active since Mar 2019

31 Mar 2019, 08:47

TERRIBLE **** LEGAL WISE

I have been with this company from 2008

I’m talking 10 good years and above

BUT GUESS WHAT

I never had any claim nor issues needing their assistance

This one time I had a serious case 2018 around September-October I NEVER EXPERIENCED SUCH A POOR CUSTOMER CARE

They kept transferring my case up and down and finally the lady was dealing with my case she went on Maternity of which even if she was a director of a company surely she is not the only one who can do the job.

Up until the time where the layers they transferred me to never answered their phone nor respond to e-mail.

WORRY They never stopped Sucking my Bank Account till I disputed the transactions

The best thing they could do was to send me an sms “Dear customer your account failed payment and ur policy is canceled” (What a relief)

Be careful of this company “****” ————————————— LegalWise: Kindly note that your file with reference number 961605 has been transferred to our Port Elizabeth Branch and is being handled by De-Anne Rielly . De-Anne will be in contact with you to discuss your matter as it progresses. Should you require further assistance in the interim please do not hesitate to call ********** 370 ——————————————

0
Replies (1)
LegalWise
LegalWise's reply04 Apr 2019, 15:57
Official
 Dear Sir/Madam

We refer to your complaint.

We have sent you an e-mail requesting further details in order for us to investigate your complaint.

Kind Regards
CS.