AS
Andre S
1 reviews | Active since Jan 2011
29 Jun 2021, 16:09
Tell you that you are not a client even after you have supp**** a ID number and debits has been going off for years.
On I called Legalwise on June 22nd, they then advised me to e mail ***. I had a ombudsman outcome i was not happy with. my very 1st line was "ID number ************" Today (7 days later) i get a reply "Thank you for your enquiry. We unfortunately do not offer legal advice and assistance to Non-Members." You have my ID number and my e mail and still you can not pick up you Platinum clients. I've been with you for years and this is the response i get?
Helpful (0)
Replies (3)0
Replies (3)
LegalWise's replyOfficial
30 Jun 2021, 08:23Hi Andre V
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
LegalWise's reply30 Jun 2021, 08:23
Official
Hi Andre V
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
LegalWise's replyOfficial
30 Jun 2021, 15:41Good afternoon Mr Van Staden,
Please note that your concern has been escalated to the relevant manager and we are currently investigating your complaint.
We apologize for the remiss in service and we remain committed to providing you with great service.
Thabo Singela
Consultant: Customer Care
Please note that your concern has been escalated to the relevant manager and we are currently investigating your complaint.
We apologize for the remiss in service and we remain committed to providing you with great service.
Thabo Singela
Consultant: Customer Care
LegalWise's reply30 Jun 2021, 15:41
Official
Good afternoon Mr Van Staden,
Please note that your concern has been escalated to the relevant manager and we are currently investigating your complaint.
We apologize for the remiss in service and we remain committed to providing you with great service.
Thabo Singela
Consultant: Customer Care
Please note that your concern has been escalated to the relevant manager and we are currently investigating your complaint.
We apologize for the remiss in service and we remain committed to providing you with great service.
Thabo Singela
Consultant: Customer Care
AS
Andre S's updateReviewer Update
01 Jul 2021, 13:16I called in on the 1st of June to follow up as I still have had no response, is spoke I asked to speak to a CR manger, he then he will put me to cancellations, cancelations put me back to the guy who i spoke to. He said my file is at Polokwane and he transferred me, i get a hello answer, so i asked where am i know, "nelspruit" was the answer, so i asked what company in Nelspruit, the phone gets put down in my hear. I called Thabo again, "we are working remotly nobody can help you"
AS
Andre S's update01 Jul 2021, 13:16
Reviewer Update
I called in on the 1st of June to follow up as I still have had no response, is spoke I asked to speak to a CR manger, he then he will put me to cancellations, cancelations put me back to the guy who i spoke to. He said my file is at Polokwane and he transferred me, i get a hello answer, so i asked where am i know, "nelspruit" was the answer, so i asked what company in Nelspruit, the phone gets put down in my hear. I called Thabo again, "we are working remotly nobody can help you"