Takes monthly debit, but gives no service in return.

Still no feedback nor resolution to a case almost 2 years old. I leave messages , then my phone rings once and the end the call , but log on their system that they called. Smooth move! Then when i call back , i get put on hold for 30 mins or more, before i hang up. Do i now need to take this to the CPA and the Northern law society for paying for a service that I'm not receiving to get a response out of you? Case number *** - I would like a follow up please.