Submitted a claim on 6 November and till now no feedback, refund or anything. Terrible service! Absolutely disgusted to be paying for a something and receive service like this in return.

Had got into some legal trouble and appointed a lawyer by myself. After the matter was settled I handed in all the requested documents to process a claim as I paid for legal representation. All the relevant information/documents/invoices/claim forms etc was physically handed in at the Tygervalley branch on 6 November 2023. (claim no: CRM***0).

The claims assessor (apparently) is Thobile Cele. I've heard from this person twice since 6 November. Both times it's a silly email requesting the front page of my ID to verify my identity. Both times entertained this pettiness and sent my ID (although ALL THE DOCUMENTS ARE WITH LEGALWISE INCLUDING MY ID). Besides these two silly emails I've not once been updated on the progress of my claim. It's been well over a month and I've received no communication, feedback, update whatsoever!

I've sent 4 emails to the unique email allocated to the claim. I've lodged 2 complaints via WhatsApp and on both occasions an sms was sent stating someone from the claims department will contact me within 6 business hours. 10 days later and not a single form of communication. I've physically went to the Tygervalley branch and someone there helped me to "escalate" the matter to the person dealing with my claim. And who could have guessed, NOT A SINGLE PIECE OF CORRESPONDENCE.

I've been a member for more than 8 years now. Not a single premium payment missed or paid late, not even once, for the entire 8 years.

According to my policy I'm entitled to this claim.

After 8 years there are 2 things I'm certain of. One: I will never in my life recommend anyone to join Legalwise (out of desperation I uncannily decided to go onto their website and clicked on "join now" and literally 5 minutes later I got a call from a representative ready to sign up). What a joke. Two clicks and within 5 minutes they ready to make money from you. But once you are a member and need the service you're paying for you'll see what ****py service this company will give you. Two: As soon as my claim is settled I'll leaving Legalwise. Not because I'm ****ed at the fact that it's been nearly 50 days since my claim was handed in, neither because of no form of communication, simply because it's unbearable paying for something and you have to go to extreme lengths for anyone to do something about your issue.

STOP TRYING TO DELAY PROCESSING MY CLAIM. WHAT'S UP WITH THE ZERO COMMUNICATION? IF YOU DON'T WANT TO REFUND ME THE MONEY JUST PROVIDE ME WITH A WRITTEN LETTER SO I CAN CONSULT THE OMBUDSMAN. ACCORDING TO MY POLICY BENEFITS AND LEGAL FEES THAT I'VE SPENT MY CLAIM IS PERFECTLY VALID AND VERY SIMPLE TO PROCESS. I'LL ATTACH PROOF OF ALL THE ATTEMPTS AND TIMES I CONTACTED LEGALWISE WITHOUT AND FORM OF CORRESPONCE BACK FROM LEGALWISE.

AFTER 50 DAYS I AM HONESTLY GATVOL.

Just do your job. That's all. Nothing over and beyond. Do what I'm paying for. I'm not asking a favour. I'm asking you to just do what I am paying for every month.

You've definitely lost a client and i will never have anything good to say about Legalwise except for their unmeasurable motivation to sign you up as a member BUT THAT'S WHERE IT ENDS.