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Esmeralda D
1 reviews | Active since Aug 2018
15 Jul 2025, 10:25
Struggle with refund
In May there was a double deduction fot legawise and eversince its a struggle to get a refund!!! After many calls on 3 july they explained that the system allocated the R380 they owe me for July and they will only deduct R27 end of July. Now today 15/7/2025 the bank send a debicheck for R407 meaning once again they will deduct R407 and not only R27! No man legalwise please do better by explaining to me what is happening?
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Replies (2)
LegalWise's replyOfficial
15 Jul 2025, 15:44Hi Esmeralda D,
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Kamohelo Tsehlo
Customer Care Department
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Kamohelo Tsehlo
Customer Care Department
LegalWise's reply15 Jul 2025, 15:44
Official
Hi Esmeralda D,
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Kamohelo Tsehlo
Customer Care Department
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Kamohelo Tsehlo
Customer Care Department
LegalWise's replyOfficial
16 Jul 2025, 11:46Hi Esmeralda D,
We confirm that we have investigated your complaint and it was escalated to the Member Admin. We further confirm that the Member Admin Consultant has been in contact with you to assist with your complaint.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Kamohelo Tsehlo
Customer Care Department
We confirm that we have investigated your complaint and it was escalated to the Member Admin. We further confirm that the Member Admin Consultant has been in contact with you to assist with your complaint.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Kamohelo Tsehlo
Customer Care Department
LegalWise's reply16 Jul 2025, 11:46
Official
Hi Esmeralda D,
We confirm that we have investigated your complaint and it was escalated to the Member Admin. We further confirm that the Member Admin Consultant has been in contact with you to assist with your complaint.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Kamohelo Tsehlo
Customer Care Department
We confirm that we have investigated your complaint and it was escalated to the Member Admin. We further confirm that the Member Admin Consultant has been in contact with you to assist with your complaint.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Kamohelo Tsehlo
Customer Care Department