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Thapelo T

1 reviews | Active since Nov 2017

31 Jan 2020, 12:47

still wait for summons to be provided

very terrible service, my issue has been going one for more than two years, and still not resolved. they take forever to respond, don't pick the phone. It took them a year to find me an advocate, after finally getting one, he is not responding to when he supposed to supply us with the summons that we need. when you call them, its either the person you are looking for is working from home or they are on lunch.

0
Replies (3)
LegalWise
LegalWise's reply31 Jan 2020, 14:02
Official
Hi Thapelo T

We are sorry for the experience you had with our service.

We called the number that you provided without success. We have sent an e-mail to the address provided requesting further details in order for us to investigate and get back to you.

Connie Serekoeng
Consultant: Customer Care
TT
Thapelo T's update03 Feb 2020, 15:50
Reviewer Update
Hi

I have changed my contact details. Please use the following:
cell ***
email ***
LegalWise
LegalWise's reply14 Feb 2020, 15:19
Official
 Hi Thapelo T

 Thank you for affording us time to investigate your complaint. 
We investigated your concerns and requested our Senior Claims Assessor, Ms Camille Scholtz , to contact you. We confirm telephone communication between you and our Ms Camille Scholtz to discuss your matter. We further confirm that e-mail communication was forwarded to you outlining the details of your matter and the way forward. 

We once again, thank you for bringing your complaint to our attention.

Connie Serekoeng
Consultant: Customer Care