Still No Response

On 18 Feb 2016 I put a report about the poor service from legalwise which was in relation to not receiving any feedback from your Debt counselling team, I received a response the next day which was as follows \Hello ayazwane,<br> <br> We acknowledge receipt of your complaint with reference number 12447.<br> <br> We confirm that we have escalated your complaint to the Debt Counselling Manager, who will contact you before end of business today.<br> <br> Regards \"<br> <br> Well 7 working days later, I would like to let you know that til this day I have not received any communication from your Debt Counselling Manager. Now there really is no need for you to make any more promises which you do not intend to keep, all you need to do is refund me for all the monthly premiums I have been paying since I joined as you have failed to perform as per our contractual agreement. Please advise when I will get my money failing which I will escalate the matter. "