Stay away from Legalwise

In 2021 August I visited the Legalwise Branch in Johannesburg because I wanted them to write me a letter of demand to a business that had taken my money and failed to provide me with any service. I was assured by the Consultant at the time named Ms Sihlangu that the letter would be sent to the business in question, and that I would be given feedback when a response was received. I then relocated overseas for work purposes. While overseas I attempted to contact customer service for feedback regarding my matter, to no avail. On 7 November 2025 I went to Legalwise and spoke with another consultant named Danny Paulsen, who assured me that he would investigate my case from 2021 and provide answers with regard to the letter of demand that was allegedly sent. He said I would receive an answer by 10 November 2025. As I write here it is almost 13 November 2025, and I received zero communication! I will now be writing to Legalwise and asking them to cancel my policy. All I asked in 2021 was a letter of demand, nothing more, nothing less, and they have failed to deliver on that. My name is Ntsako Mashaba, policy number ***8, case number CVL***9