RC
Retro C

1 reviews | Active since Jul 2021

26 Jul 2021, 20:49

Speak to my lawyer? If they ever contact me.

I have paid for my membership and legal advice yet no matter how many times I phone in or sms/whatsapp/mail I keep been told someone will contact me and that my payment will take days to reflect (After I made an immediate payment) that is impossible.

Re: ***3 Robbie Flynn Mon 2021/07/26 16:12 I am still waiting for an answer please.

From: Robbie Flynn <***> Sent: Monday, 26 July 2021 14:14 To: Justice Hadebe <***>; *** <***>; *** <***> Subject: Re: ***3 Good day,

I have tried to reach a legalwise representative repeatedly and am not been assisted.

I made a direct payment (immediate payment) to legal wise for a Gold plus package to renew my membership as this is advertised to have a speedy/immediate assistance with a legal matter. I am going to court on Wednesday and require legal advice ASAP. Hence I opted for the speedy gold plus package.

I am been turned away by each consultant I speak to as they say my payment is not reflecting.

What option do I have; should I come into a branch?

should I not receive feedback today, I will be laying a complaint.

attached is my proof of payment.

regards, Robbie Flynn

From: Justice Hadebe <***> Sent: Friday, 09 July 2021 14:31 To: *** <***> Subject: ***3

Good day

Please find attached as per our telephone conversation.

Legalwise Banking details :

NEDBANK ACCOUNT

ACCOUNT NUMBER : ***

Legal line : ***or ***

Kind regards,

Justice Hadebe –Inbound Call Centre Team Leader

LegalWise

___________________________________________________________

Tel: ***

Mobile: ***

e-mail: ***

Somerset Office Park, Block B, 604 Kudu Street, Allen's Nek, Roodepoort, 1710

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Replies (2)
LegalWise
LegalWise's reply27 Jul 2021, 14:26
Official
Hi Retro Collecting, 
 
We refer to your complaint. We apologize for the experience you had with our service.
 
We are investigating, we will revert to you.

Nonhlanhla Kheswa
Customer Care Department 

LegalWise
LegalWise's reply27 Jul 2021, 16:38
Official
Hi  Retro Collecting,

We confirm that we have investigated your complaint and it was escalated to the Member Admin Department, Kerileng Mosothoane. We further confirm that Kerileng has been in contact with you and advised you on what is happening with your membership.

Our offices remain committed to assisting you and we once again apologize for any remiss in our service. 

Nonhlanhla Kheswa 
Customer Care Department