zZ
zondi Z

1 reviews | Active since Nov 2015

10 Feb 2017, 18:29

Soweto Legal wise branch So rude

<p>It sadness me to be writing this email about a rude lady at legal wise Soweto branch. It’s a pity I do not remember her name.</p> <p>My situation was initially assigned to someone, but that person was not in the office I believe she was on leave, I was promised that It will be assign to someone else who will assist. </p> <p> after they have taken all the details of my complaint I was told someone will call me. no one called me back I called them. I was told the same story “ it will be assign to some else that person is on leave we will call you back”. I waited for a few days no one called me. I called them back. I was then given to this rude, condescending lady to take my case. I was so astonished by the level of unprofessionalism from someone who is supposedly “ educated” this lady was so rude and condescending, her tone was something else. She was asking me to repeat the information I had already given of my case but the way it was been asked was shocking . She did not sound as someone who is will to assist. I could not continue having a conversation with her because of her rudeness I could not handle been spoken to like that I had to end the call . My matter was not attended till today. I can assure you what is being advertised and the type of service you get from them those two are worlds apart.</p> <p> </p>

0
Replies (2)
LegalWise
LegalWise's reply13 Feb 2017, 08:57
Official

W acknowledge receipt of your concern with reference number 17861.

We confirm that we have escalated your concern to the Soweto Branch for investigation. We will be in contact with you in due course.

Kind Regards

CS.

LegalWise
LegalWise's reply13 Feb 2017, 09:02
Official

We acknowledge receipt of your concern with reference number 17861.

We confirm that we have escalated your concern to the Soweto Branch for investigation. We will be in contact with you in due course.

Kind Regards

CS.