Sick and Tired of Legalwise's poor service and wasting my money

After being given the run around by the consultants and a manager that could not help me, I submitted my conveyancing claim on 06 May 2024. I received an automated response but to date I have never received any response from Legalwise with regards to my claim submitted on 06 May 2024. I am a Platinum Member paying R360 per month but all I have received and experienced is nothing but incompetence and the worst service ever. I wanted to cancel my policy a few years ago but I have a matter which prescribed due to Legalwise negligence that's running for the past 7 yrs and is currently in court. I'm just afraid if I cancel, then Legalwise will say I am no longer a policy holder and they can't proceed. I've resubmitted my claim and my prayer is that someone will attend to it. please don't waste my valuable time by calling. I just need my claim to be settled.

Just a word of caution to anyone wanting to take the platinum policy for conveyancing. Please don't waste your money. it's not worthed. Put your R360 in a bank account each month and you won't regret it.. I'm paying R360 for 15 years and my claim is for R6000. Legalwise rates are so lo low, I shall be lucky if I Receive R2000. The rates legalwise pays attorneys are so low, most Conveyancers refuse to do work for them. I refer to the terms and conditions of the Platinum Policy below ; ''If Your Lawyer agrees to co-operate but does not agree to charge at Our Tariffs, We will adjust the Lawyer’s total charges to Our Tariffs and pay that amount. You will then be personally responsible to pay the shortfall to Your Lawyer out of Your own pocket.''