Service please

Good day<br> <br> I contacted the LegalWise office in Bellville regarding assistants in a case and made an appointment to see a consultant on 17/11/2015.<br> During my consultation with Ashton Clark, I explained the complexity of the case to her, but also submitted enough documented assistants in the form of bylaws to assist her in the case.<br> After not receiving any response after a week, I called Ashton for feedback but she said that she is still working on the case but will get back to me.<br> After another week I called again and then spoke to her senior by the name of Allison who also promised feedback.<br> Again no service after a week.<br> I have never misused the system and have been a loyal paying member for 15 odd years.<br> So far I only see complaints all over the place.<br> so many sad faces surely means that there is a service issue?<br> <br> Is LegalWise a pyramid scheme?<br> Why is your service so bad?<br> Give me a good reason why I should not cancel my subscription.<br> Give me a good reason why I should not take this to national media in all forms.<br> How can you change my, and all the other \sad faces". perception of LegalWise?"""