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Lerato L
1 reviews | Active since Jun 2021
18 Jun 2021, 11:39
********!
Am very unhappy about legal wise services. I have been with it from 2019, I have a labour matter I needed urgent assistance with, when I callwd legal wise they tell me that they cannot cover me because I became a member 2months ago. Am so disappointed because I have been a platinum member since 2019. Legal wise are ********! Now I am paying a lawyer out of my own pocket but I have been paying legal wise for 3years already! They never ever came through for me am very disappointed!
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Replies (2)
LegalWise's replyOfficial
18 Jun 2021, 13:31Hi Lerato L
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
LegalWise's reply18 Jun 2021, 13:31
Official
Hi Lerato L
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
LegalWise's replyOfficial
01 Jul 2021, 09:26Hi Lerato L
We confirm that we have investigated your complaint and it was escalated to the Branch Manager, Roland Ndlovu . We further confirm that our Branch Manager has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Thabo Singela
Consultant: Customer Care
We confirm that we have investigated your complaint and it was escalated to the Branch Manager, Roland Ndlovu . We further confirm that our Branch Manager has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Thabo Singela
Consultant: Customer Care
LegalWise's reply01 Jul 2021, 09:26
Official
Hi Lerato L
We confirm that we have investigated your complaint and it was escalated to the Branch Manager, Roland Ndlovu . We further confirm that our Branch Manager has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Thabo Singela
Consultant: Customer Care
We confirm that we have investigated your complaint and it was escalated to the Branch Manager, Roland Ndlovu . We further confirm that our Branch Manager has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Thabo Singela
Consultant: Customer Care