Ruthlesswise

I've been a member of legalwise since 2019 and unfortunately have been left in lurch with a case I reported, 2020 and I advised the legal representative that I am due to appear in court and they said I should ask for postponement at the court and I should call them again with the new date. I spoke to a lady by the name of chriselda and when I called again I was told there is no chriselda and sent from pillar to post. I called in again last year and was told that since my policy lapsed due to loss of work, I was told I was not covered which I could not understand as I lodged the matter with them on time but because of them not capturing the case, I now have to face the unforeseen. I complained about their administration and I was promised an investigation which I have not heard from in 2 weeks, I was asked if chriselda was black or white (race) I was told yes they have a chriselda but she is on sick leave and have left. Which I don't see why is it my problem, of she was sick. My issue is them dodging the ball and not covering me as I was and still a paying customer. I reported the matter in time and needed legal representation in family court. They managed to cover me when I had a labor dispute in which the same policy had lapsed but I had reported the matter in due time. I had another incident that year 2020 December which I reported and I am yet to be summoned, are they telling me that I won't be covered for that matter aswel, even if I reported and I was not assigned a lawyer, I was told a lawyer would be assigned when I get a date. Till date I haven't received a date from the court. Which I know I surely get whenever. But legalwise is not truthful nad transparent. The lady who handled my complaint 2 weeks ago, was not helping as she asked me what date and time and which number did I call in 2020 September, 2 years later she is expecting me to remember the time and date of call. Since they have recorded calls they surely can retrieve my call log and conversation. I was then blamed for accusing some who is no longer there which I presume it's Chriselda, my argument is that the reason why I remember her name is because she said that when I get a new date after the postponement I should call and ask her and will be assigned a lawyer as. I am appearing on the 22nd of March and after this running up and down. Still I get a link to rate my interactions with them when I've never received any call from them. Legalwise is ruthless