Rotten service

The service that I got from legal advisor Athenkosi is disgusting. Since he opened a file no phone call no response to my email. I understand that I'm not on the platinum plan and maybe my case is small and it means nothing to him but as a loyal client I deserve better. I emailed his manager on Friday Khayakazi on Thursday to this day I haven't received a response. What's happening with legal wise advisors and supervisors, do they understand the meaning of providing a service or are they just getting paid for nothing. I want my case to be removed from Athenkosi and his manager Khayakazi I don't know where they are based in South Africa I want it to be assigned to someone in Gauteng someone who is willing to communicate and do the work. Poor service or rather no service from these 2 and they are giving legal wise a bad name. Legal wise please train your people better