SK
Simphiwe K
1 reviews | Active since Dec 2015
12 Mar 2021, 03:31
Response time is the worst ever
With these people you will get arrested get yourself out and be arrested 5 times more before they respond but they claim that clients have 24hr protection.
I tried contacting them for almost a week and I’m still waiting for another week for a response on something very urgent.
Helpful (0)
Replies (3)0
Replies (3)
LegalWise's replyOfficial
12 Mar 2021, 07:35 Hi Simphiwe
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
LegalWise's reply12 Mar 2021, 07:35
Official
Hi Simphiwe
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
LegalWise's replyOfficial
17 Mar 2021, 08:50 Hi Simphiwe
We confirm that we have investigated your complaint and it was escalated to the Senior Legal Counsellor.
We further confirm that our Senior Legal Counsellor has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Thabo Singela
Consultant: Customer Care
We confirm that we have investigated your complaint and it was escalated to the Senior Legal Counsellor.
We further confirm that our Senior Legal Counsellor has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Thabo Singela
Consultant: Customer Care
LegalWise's reply17 Mar 2021, 08:50
Official
Hi Simphiwe
We confirm that we have investigated your complaint and it was escalated to the Senior Legal Counsellor.
We further confirm that our Senior Legal Counsellor has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Thabo Singela
Consultant: Customer Care
We confirm that we have investigated your complaint and it was escalated to the Senior Legal Counsellor.
We further confirm that our Senior Legal Counsellor has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Thabo Singela
Consultant: Customer Care
SK
Simphiwe K's updateReviewer Update
20 Mar 2021, 14:22i have been contacted and promised a response by tuesday the 16th but still nothing after 3 weeks, my problem still not solve.
SK
Simphiwe K's update20 Mar 2021, 14:22
Reviewer Update
i have been contacted and promised a response by tuesday the 16th but still nothing after 3 weeks, my problem still not solve.