Repeated service failures and unanswered requests as a long-standing paying member

As a paying LegalWise member of around nine years, I've had repeated service failures. On a Consumer Protection Act refund matter, despite giving LegalWise a signed mandate, clear written instructions and a deadline, no letter of demand was issued — I had to recover the refund from the supplier myself. When I raised a service complaint, it was treated as personal and my file was closed without the issue being addressed. A formal request for access to my own records, submitted in May 2026, remains unanswered months later. A separate civil claim has stalled with little communication. I've had to escalate to the appropriate regulators. Sharing this factually so other members keep their own records and follow up everything in writing.