LM
Lesego M
1 reviews | Active since Sept 2023
01 Oct 2024, 11:31
Refusal to Refund
It's been 2 months now they still haven't refunded me my money. When I send emails they don't reply , when I call once they hear the reason of the call they hung up. According to your company’s refund policy and consumer protection laws, I am entitled to a refund.
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Replies (2)
LegalWise's replyOfficial
02 Oct 2024, 16:33Hi Lesego M,
Thank you for bringing your concerns to our attention.
We confirm that our Customer Care Team has contacted you to address your concern but we were unable to reach you. Please provide us with a suitable time to contact you.
We remain committed in assisting you and we once again apologize for the remiss in service.
Nonhlanhla Kheswa
Customer Care Department
Thank you for bringing your concerns to our attention.
We confirm that our Customer Care Team has contacted you to address your concern but we were unable to reach you. Please provide us with a suitable time to contact you.
We remain committed in assisting you and we once again apologize for the remiss in service.
Nonhlanhla Kheswa
Customer Care Department
LegalWise's reply02 Oct 2024, 16:33
Official
Hi Lesego M,
Thank you for bringing your concerns to our attention.
We confirm that our Customer Care Team has contacted you to address your concern but we were unable to reach you. Please provide us with a suitable time to contact you.
We remain committed in assisting you and we once again apologize for the remiss in service.
Nonhlanhla Kheswa
Customer Care Department
Thank you for bringing your concerns to our attention.
We confirm that our Customer Care Team has contacted you to address your concern but we were unable to reach you. Please provide us with a suitable time to contact you.
We remain committed in assisting you and we once again apologize for the remiss in service.
Nonhlanhla Kheswa
Customer Care Department
LM
Lesego M's updateReviewer Update
21 Oct 2024, 06:58Lies, I also went to the branch and provided y'all with my statement, until now I haven't received my refund.
LM
Lesego M's update21 Oct 2024, 06:58
Reviewer Update
Lies, I also went to the branch and provided y'all with my statement, until now I haven't received my refund.