Refusal to refer matter to atorneys

I am writing to formally object to your refusal to refer my matter to an attorney under my existing LegalWise policy. I believe this decision is unjustified and requires immediate review and escalation.

The matter in question pertains to a judgment being sought by Investec. While this may superficially appear as a financial issue, it is fundamentally about the prejudice and personal consequences I will suffer should the matter proceed unchallenged. These consequences include potential dismissal from my employment due to failing the “fit and proper” requirement—something that extends far beyond financial distress and threatens my ability to provide for my family as the primary breadwinner.

I would like to highlight the following:

Prejudice and Unfairness:

The grounds for the judgment are unreasonable, unfair, and not aligned with just legal process.

If this matter proceeds without defense, it could result in loss of income, dismissal, and serious hardship for my dependents.

Violation of My Rights:

The judgment may infringe on my rights to fair legal process and representation.

I am willing to pay, but not under the terms being forced upon me—which are unrealistic and disproportionate, especially given the current economic climate (e.g., R10,000/month is excessive and unsustainable).

Grounds for a Legal Defense:

There is a valid legal basis to oppose the judgment, including potential abuse of process, lack of proportionality, and unjust terms imposed by the opposing party.

The claim’s validity is questionable, and my willingness to negotiate a fair settlement should not be grounds for judgment.

Furthermore, you have not cited any specific clause in your policy terms and conditions that would exclude me from representation in this matter. I respectfully request that you identify the exact clause re**** upon in your refusal—if any exists.

Should you remain unable or unwilling to assist, I formally request that this matter be escalated immediately to a senior case manager or the relevant internal dispute resolution department. I reserve my right to lodge a complaint with the Legal Services Ombud or FAIS Ombud if this matter is not resolved appropriately and in good faith.

I look forward to your prompt response.