Refund my own money

I spoke to Tumi almost 2 weeks ago informing her that from my bank statement I saw that they have taken off three amounts of R96, I asked her why, she said its Friday let me look into it on Monday and I will call you, yes she did call me two Mondays ago saying she is busy with my query and will give me feedback in the week, that never happened, its again Monday (week 2) and I'm now in need of someone who is serious in giving me customer service and solving my query and reimbursing me with all those ******** debit orders of R96 that use have taken from my account. If this pursues then I will tell my husband (policy holder) to close this membership with use and choose another legal company.