Really disappointed with incompetence

<div>They closed my file within less than 2 weeks of informing them of a case. When I queried it, they sent an attachment and said I must send in point number 6 which they need. I gathered the information and rep**** back, to which it responds "DO NOT REPLY" so how they expect me to send the information??? Feeling disgusted and let down by these uncaring people who cannot even pick up the phone to call a client of over 30 years.</div>