SB
Steven B

1 reviews | Active since Mar 2009

30 Jun 2016, 10:35

Really bad service.

<p>I logged a query with LegalWise on the 6th of June via their website requesting legal advice on something very simple. I have not received any feedback since only an email stating that they have received my email. This is not the 1st time I am having issues getting legal support out of LegalWise. On 2 previous occasions I waited for almost 2 weeks before I got any assistance.</p> <p> </p> <p>As a result, I am going to seek other legal protection from another company as LegalWise dont seem to care one bit about their clients. BTW, I am on their platinum package.... What a joke....</p> <p> </p> <p>Regards,</p>

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Replies (1)
LegalWise
LegalWise's reply05 Jul 2016, 11:35
Official

We refer to your complaint.

We confirm telephone communication between you and our Customer Care Consultant, that you will forward the initial e-mail that was sent to us to enable us to investigate the delay and respond to you. We sincerely apologise for the inconvenience caused.

Regards