Pthetic service Legalwise

The service is pathetic at Promenade branch Mitchells plain. I called Tuesday afternoon for assistance regarding a legal matter I would have assumed they feel is important as should every case be...to them. The lady who answered my call, Chantal, listened to my entire story and advised that she would call me back immediately. Its Saturday today. No word from her. How can you take our money every month without hesitation yet when we do decide oneday to ask for assistance you treat us like ****. Pathetic. You seriously need competition for clients to move their business somewhere else.