Poor Service turned to Excellent Service v

Greetings I just want to place on record my sincere thanks and appreciation to Melody Diets from Accounts Department at LegalWIse. Since the change over of my payment method from debit order to eft payments, LegalWIse canceled my policy stating that I haven't paid my membership fees for 3 months. I attempted to contact LegalWIse several times and they gave me the runaround. The agents from the Customer care promised to investigate and get back to me, however to no avail and I wasted a lot of money in airtime, which was in vain. One instant when I explained the situation to an agent she mocked me and said that they canelled my membership because non payment, even though I explained to her about the proof I had for the eft payments made. I however managed to get hold of their accounts department and spoke to Melody Dietsiso, who was extremely helpful and managed to get to the bottom of the problem. She kept me informed via emails and phone calls. The problem was that there were a few zeros in front of my membership no. and they weren't picking it up. She credited my membership with the fees I paid and reactivated my membership. Since then if I had any queries or needed some assistance I would call Melody l, who is eveready and friendly to assist and solve my problem with updates and feedback. Thank you Melody for the great service you have given. LegalWise needs more people like you to run efficiently.