Poor Service, Shawdy Work and Utterly Unacceptable Standards

Im a Platinum Legalwise member and I'm utterly disgusted with the poor service or lack there received from LegalWise. On numerous ocassions I have called in to seek legal assistance and all I got was nothing but shawdy work coupled with laziness to even make contact with the relevant people to ensure the matter is resolved to the satisfaction/benefit of the client.

A tenant has not been paying properly and the lease had expired and sent him a couple of notice letters to vacate the premises and he had refused and we could not get him to leave. Fastforward we discovered that he had left the property and it was vacant and without telling us or even paying rental (as this had been a trend of late). We then decided to change the locks and disabled their access to the premises. In the process we discovered that he had been trying to smuggle in some tenants to sublet them and had given them the old keys and remote to the property. He mentioned that he would deposit money directly to my wifes account for rental and the deposit he owed us. He currently ows us around R21000 for all the months he had not been paying for, and he then deposited R12100 for rental and deposit. Which means his deficit was half of the R21000. He then loosely indicated that he was going to JHB for the weekend and his brother would be there for the weekend and we understood him to say he would be visiting which was no issue to us.

When the "brother" had arrived at the property, it was locked as we had changed the locks. He then demanded his money back of R12100. We informed him that we never had any dealings with him, our tenant was Patrick who paid us what he owed us and as such he must speak to Patrick around getting his money. Patrick told us that it was his brothers money and not his which was neither here nor there cause he is the one who confirmed that he sent us money.

Fastforward, We asked LegalWise to assist in getting our monies back from Patrick, the old tenant and they merely told me they will see what they can do, and since then no emails, no calls and just got an sms that the case has been closed which is rather shocking! Previously LegalWise had assisted in sending letters of demand and following up with respondents in a matter, and even then I was critical of their services and it seems none has changed and yet my fees are deducted on time monthly and they keep increasing every year but the service rendered is utterly disgusting and unacceptable.

"LegalWise: Dear Mr/Mrs Krakri, we refer to your consultation today with K Ortell regarding your legal matter. Please note that your file is now closed as the required legal advice was rendered to you. Please feel free to call us on *** for any queries or further assistance. You will receive an SMS with a survey, please take a moment to rate us. Auth FSP U/W LEZA Regards, K Ortell LegalWise Claim Legal Inbound Call Centre"

I need urgent assistance otherwise I am done with LegalWise!!!

Thanks Akhona