Poor Service Rendered By Legalwise

I have a policy with Legalwise. I constantly experience problems with them in that their communication is totally unacceptable. They seldom or never get back to me as a paying client. The only time I ever get some assistance is when I go directly to their office and after that is another fight to get some kind of feedback from them. I approached them via their facebook page, the last being on 27 April 2020 but never got any response. Of Friday 15 May 2020 I emailed them, and also included screenshots of my attempts to contact them on facebook, but todate there is still no response