Poor Service or Lack of...

<p>I raised my disappointment with the level of service I have received from Legalwise. (relating to reference 754728) with Connie (Responsible for Complaints)</p> <p>I referred my case to Legalwise to assist at the beginning of April 2017 already but to date (end May 2017) I have not received any help.</p> <p>As a member of Legalwise I paid my premium for the past 10 Years and have never missed a single premium and feel like I have been ****** all of the premiums paid because you could not help me in the time of need.</p> <p> I have lost the case because I did not get the required representation and/or legal advice I was entitled to. The dealership where a bought the car forced my hand to take the faulty car back and I did not have a choice.</p> <p>My question to you is “Why was I not assisted.”</p> <p>I need to lodge a formal grievance and ask you advise me on the process to follow. Ten years is a very long time to experience this kind of service.</p> <p> </p>