AN
Andile N
1 reviews | Active since Apr 2021
29 Apr 2021, 18:27
Poor service, no proper advice
My mother reported a matter with legal wise a while back and only today she is told there is nothing more that can be done?? Why was she not advised from the beginning as she would have tried alternatives, I am not happy at all. We were told legal wise covers everything and now we are left just like that. Poor service full advise should be given from the beginning pn 737935
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Replies (2)
LegalWise's replyOfficial
30 Apr 2021, 11:41Hi Andile N
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
LegalWise's reply30 Apr 2021, 11:41
Official
Hi Andile N
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
LegalWise's replyOfficial
03 May 2021, 15:39Hi Andile N
We confirm that we have investigated your complaint and it was escalated to the Empangeni Branch Manager , Sinethemba Mseleku . We further confirm that our Empangeni Branch Manager has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Thabo Singela
Consultant: Customer Care
We confirm that we have investigated your complaint and it was escalated to the Empangeni Branch Manager , Sinethemba Mseleku . We further confirm that our Empangeni Branch Manager has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Thabo Singela
Consultant: Customer Care
LegalWise's reply03 May 2021, 15:39
Official
Hi Andile N
We confirm that we have investigated your complaint and it was escalated to the Empangeni Branch Manager , Sinethemba Mseleku . We further confirm that our Empangeni Branch Manager has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Thabo Singela
Consultant: Customer Care
We confirm that we have investigated your complaint and it was escalated to the Empangeni Branch Manager , Sinethemba Mseleku . We further confirm that our Empangeni Branch Manager has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Thabo Singela
Consultant: Customer Care