WP
Wesley P
1 reviews | Active since Jul 2019
20 Jun 2022, 07:13
Poor Service from Legalwise - from Platinum client.
I am a Platinum member of Legalwise, for over 10 years. I reached out to them in April 2022 to assist with drafting a will. We've had back and forth communications via email and a few calls, but 2 months later, I have not heard back from them in over a month and my will has still not been completed.
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Replies (2)
LegalWise's replyOfficial
20 Jun 2022, 11:29Hi Wesley P,
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
LegalWise's reply20 Jun 2022, 11:29
Official
Hi Wesley P,
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Thabo Singela
Consultant: Customer Care
LegalWise's replyOfficial
20 Jun 2022, 15:43Hi Wesley P
We refer to your above mentioned concern.
We confirm that you have been contacted by the Customer Care department in regards to your matter.
We further confirm that your concern was escalated to the branch manager for further investigation and you were subsequently contacted by the Senior Legal Counsellor to address your concern.
We apologise for the remiss in service and remain committed to providing you with quality legal assistance.
Thabo Singela
Consultant : Customer Care
We refer to your above mentioned concern.
We confirm that you have been contacted by the Customer Care department in regards to your matter.
We further confirm that your concern was escalated to the branch manager for further investigation and you were subsequently contacted by the Senior Legal Counsellor to address your concern.
We apologise for the remiss in service and remain committed to providing you with quality legal assistance.
Thabo Singela
Consultant : Customer Care
LegalWise's reply20 Jun 2022, 15:43
Official
Hi Wesley P
We refer to your above mentioned concern.
We confirm that you have been contacted by the Customer Care department in regards to your matter.
We further confirm that your concern was escalated to the branch manager for further investigation and you were subsequently contacted by the Senior Legal Counsellor to address your concern.
We apologise for the remiss in service and remain committed to providing you with quality legal assistance.
Thabo Singela
Consultant : Customer Care
We refer to your above mentioned concern.
We confirm that you have been contacted by the Customer Care department in regards to your matter.
We further confirm that your concern was escalated to the branch manager for further investigation and you were subsequently contacted by the Senior Legal Counsellor to address your concern.
We apologise for the remiss in service and remain committed to providing you with quality legal assistance.
Thabo Singela
Consultant : Customer Care