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Veronica N
1 reviews | Active since Oct 2019
02 Feb 2022, 12:54
Poor service from Legal wise
Legalwise is the worst company, good for taking premiums but service delivery is the worst. they do not attend to your matters they just prolong the matter for premiums. I am disgusted with their poor service. even if you complain they still and do nothing to assist you.
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Replies (5)0
Replies (5)
LegalWise's replyOfficial
02 Feb 2022, 13:35Hi Veronica N,
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Nonhlanhla Kheswa
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Nonhlanhla Kheswa
Consultant: Customer Care
LegalWise's reply02 Feb 2022, 13:35
Official
Hi Veronica N,
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Nonhlanhla Kheswa
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Nonhlanhla Kheswa
Consultant: Customer Care
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Veronica N's updateReviewer Update
02 Feb 2022, 13:59This platform has made you respond immediately however customer service and the agent Pontsho Dipela have not responded to my emails, my complain my query nothing done so far like how long is a piece of string with your company???
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Veronica N's update02 Feb 2022, 13:59
Reviewer Update
This platform has made you respond immediately however customer service and the agent Pontsho Dipela have not responded to my emails, my complain my query nothing done so far like how long is a piece of string with your company???
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Veronica N's updateReviewer Update
02 Feb 2022, 14:00My debit orders are up to date but your service is very very poor and pathetic.
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Veronica N's update02 Feb 2022, 14:00
Reviewer Update
My debit orders are up to date but your service is very very poor and pathetic.
LegalWise's replyOfficial
03 Feb 2022, 08:02Hi Veronica N,
We confirm that we have investigated your complaint and it was escalated to the Senior Legal Counsellor. We further confirm that our Senior Legal Counsellor has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department
We confirm that we have investigated your complaint and it was escalated to the Senior Legal Counsellor. We further confirm that our Senior Legal Counsellor has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department
LegalWise's reply03 Feb 2022, 08:02
Official
Hi Veronica N,
We confirm that we have investigated your complaint and it was escalated to the Senior Legal Counsellor. We further confirm that our Senior Legal Counsellor has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department
We confirm that we have investigated your complaint and it was escalated to the Senior Legal Counsellor. We further confirm that our Senior Legal Counsellor has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department
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Veronica N's updateReviewer Update
04 Feb 2022, 10:19Legalwise sent me an sms yesterday saying Pontso Diale tried to contact me with no luck lies lies lies no one tried to call me if she told her employer that she called me she is not telling the truth I did not receive any call from no one from your company except for Sphe/Sthe who called me the very same day I logged the complain, and he is clueless you guys say you will investigate why didn't he start internally he comes to me with hear say and misrepresenting me and trying to do false fact finding, I told him off he must start with Pontsho first before he comes to me with clueless his call was pointless and useless because he was not coming with a solution to my problem,
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Veronica N's update04 Feb 2022, 10:19
Reviewer Update
Legalwise sent me an sms yesterday saying Pontso Diale tried to contact me with no luck lies lies lies no one tried to call me if she told her employer that she called me she is not telling the truth I did not receive any call from no one from your company except for Sphe/Sthe who called me the very same day I logged the complain, and he is clueless you guys say you will investigate why didn't he start internally he comes to me with hear say and misrepresenting me and trying to do false fact finding, I told him off he must start with Pontsho first before he comes to me with clueless his call was pointless and useless because he was not coming with a solution to my problem,