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Sibonelo N
1 reviews | Active since Feb 2021
21 Oct 2021, 16:37
Poor Service
I am gobsmacked by the unprofessional service I received from the Randburg branch . My matter got allocated a week ago to a legal counsellor and only contacted me yesterday. He is unavailable to assist me as he is always busy consulting: Communicate wrong information because he doesn’t have time to respond to my emails. No more using this branch !
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Replies (2)0
Replies (2)
LegalWise's replyOfficial
22 Oct 2021, 08:29Hi Sibonelo N,
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Nonhlanhla Kheswa
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Nonhlanhla Kheswa
Consultant: Customer Care
LegalWise's reply22 Oct 2021, 08:29
Official
Hi Sibonelo N,
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Nonhlanhla Kheswa
Consultant: Customer Care
We refer to your complaint. We apologize for the experience you had with our service.
We are investigating, we will revert to you.
Nonhlanhla Kheswa
Consultant: Customer Care
LegalWise's replyOfficial
22 Oct 2021, 12:39Hi Sibonelo N,
We confirm that we have investigated your complaint and it was escalated to the Branch Manager.
We further confirm that our Branch Manager has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department
We confirm that we have investigated your complaint and it was escalated to the Branch Manager.
We further confirm that our Branch Manager has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department
LegalWise's reply22 Oct 2021, 12:39
Official
Hi Sibonelo N,
We confirm that we have investigated your complaint and it was escalated to the Branch Manager.
We further confirm that our Branch Manager has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department
We confirm that we have investigated your complaint and it was escalated to the Branch Manager.
We further confirm that our Branch Manager has been in contact with you and your matter is receiving attention.
Our offices remain committed to assisting you and we once again apologize for any remiss in our service.
Nonhlanhla Kheswa
Customer Care Department