Poor Service Delivery

I have written to LegalWise from April 2019 about a problem I had with one of the dealerships for when I purchased my vehicle. I have been taken from one person to another - one department to another since then. I have been working with a lady called Nomasonto from the Soweto Branch on this but it has been a struggle to get things done - I need to always follow up on this otherwise I dont get an update on the status of things. Theres a guy called Xolani Nkosi who intervened but nothing happened after that and I still send him several emails trying to follow up but with no luck. I have sent several emails to Legal Wise for assistance or update on this matter but to date I'm still stuck with a faulty vehicle which I cant even use and Legal Wise is no where to be found; and its life as usual for Legal Wise and the dealership. Im so frustrated its not even funny!! I think I will change Legal Wise for another company that will give me value for my money.