Poor service delivery

It really exhausting to seek legal advice about poor service then get poor service?? My wife and I are in the process of buying new development property. The agent essentially **** about certain features we queried and we provided a snag list which the developer refuses to repair. Because the building contract does clarify these features on the list contractor feels he is not liable but he or the agent should be responsible as it was queried on the very first visit to the property and the agent **** about the contractor still being in the process of adding the features. So I decided to get hold of LegalWise but this is the current status… 28 August I communicated with legalwise on a new matter 30 August I send required documents as requested 04 September feedback requested 04 September more information sent as requested 12 September feedback requested 14 September feedback requested 18 September feedback requested 19 September feedback requested 21 September I call and finally get hold of the legal advisor and her response is she needs to follow up with her manager…. So what did she do for almost a month on my matter?